The former Intercom gives Salesforce a fast-to-deploy customer agent that works with existing help desks, alongside its heavily customizable Agentforce platform.
Salesforce raised its fiscal 2027 revenue forecast to $46.1 billion to $46.4 billion, with pending deals driving most of the increase, while an Anthropic gain drove much of the EPS jump.
Salesforce said Agentforce 360 can now run in its IL5 environment for defense work, with Army Human Resources Command first in line and Slack excluded; GovSlack holds IL4.
An executive of more than 14 years who ran Salesforce engineering and customer success became a special advisor to the CEO, as Rohan Kumar took on engineering in a same-day leadership reshuffle.
The Department of Veterans Affairs deal has a one-year base, two one-year options and a $1.6 billion ceiling, bundling AI agents, Slack, MuleSoft, Data 360 and Tableau.
Marc Benioff announced the five-year pledge on July 7, 2026, ahead of the AI for Good summit in Geneva, weeks after a matching Italy pledge, with no spending split.
