The news
Automation Anywhere Boost.ai deal: on October 7, 2026, Automation Anywhere said it signed a definitive agreement to acquire Boost.ai, a conversational and voice AI company, from private equity firm Nordic Capital. The companies did not disclose the price. Automation Anywhere expects the deal to close in the fourth quarter of 2026, subject to regulatory approvals and customary conditions.
Boost.ai was founded in Norway in 2016 and builds software that lets companies automate customer and employee conversations across voice, chat and digital channels. Nordic Capital invested in 2021, and in its own release said Boost.ai has since expanded beyond the Nordics into the rest of Europe and North America. Automation Anywhere said Boost.ai supports more than 36 languages and is strong in regulated industries such as financial services, telecommunications and insurance.
SiliconANGLE, citing the companies, reported that Boost.ai has more than 650 deployments and has automated more than 150 million conversations. Customers it named include Nordea, DNB, Credit Union of Colorado and Trading 212. Automation Anywhere said Boost.ai complies with GDPR and HIPAA, holds independent SOC 2 certification and has been recognized in Gartner's Magic Quadrant for Conversational AI Platforms for four consecutive years. Automation Anywhere also said Boost.ai achieves a resolution rate above 90% in production deployments, a company claim.
The purchase is Automation Anywhere's second AI acquisition in about a year, following its purchase of Aisera in late 2025, which added automated employee service. Automation Anywhere, best known for robotic process automation (RPA), software bots that repeat routine computer tasks, says it is building toward what it calls the Autonomous Enterprise, in which business functions can run up to 80% autonomously or with AI help.
Automation Anywhere CEO Mihir Shukla said the deal will take the company's offering to the next level. Boost.ai CEO Jerry Haywood said joining Automation Anywhere would connect customer conversations directly to the systems and people that get work done.
The numbers
- Deal price
- Not disclosed
- Expected close
- Q4 2026
- Languages supported
- More than 36
- Conversations automated
- More than 150 million (as reported by SiliconANGLE)
- Deployments
- More than 650 (as reported by SiliconANGLE)
Why CEOs should care
For customer service and operations leaders, the pitch is a single platform where the AI that talks to customers can also trigger the back-office work behind the request, such as updating an account or processing a claim. That is where many chatbot projects stall. Ask Automation Anywhere for reference customers where conversation and back-end automation already run together, and how hand-offs to human agents work.
Current Boost.ai customers, many of them banks and insurers, should ask about contract continuity, product roadmaps, data residency in Europe and whether pricing will change after the deal closes. Regulated buyers should confirm that compliance certifications and audit rights carry over to the new owner.
For CIOs and CFOs comparing vendors, treat the 90% resolution figure as a vendor claim: ask how resolution is defined and measured, and test it on your own call and chat volumes before committing. Consider whether buying service AI from an automation vendor, rather than a contact center or CRM vendor, fits your existing stack.
The bigger picture
Robotic process automation vendors face a threat from AI agents that can handle tasks without the rigid scripts RPA relies on. Buying conversational AI lets them move closer to the customer and argue that their bots can finish the work agents start. Investor interest in voice AI is high: SiliconANGLE, citing Astute Analytica, reported forecasts that the voice AI market could grow from $3 billion in 2025 to $45.1 billion by 2035.
What’s next
Watch for regulatory clearance and closing in the fourth quarter of 2026, a combined product roadmap for Boost.ai, Aisera and Automation Anywhere's platform, and how pricing changes for Boost.ai customers after the deal.
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